A new era dawns—one that demands vigilance, empathy, and a commitment to player well-being. The introduction of new RGO gaming regulations and a renewed focus on AML/CTF has increased the need to proactively interact with player behaviour and cash movements. These regulations require managers to pick up on what can be very subtle escalations in problem gambling behaviour and potential money laundering practice.
Using technology to assist with gambling compliance ensures managers don’t miss these small events.
PLAYTRAX – RCG Technology
Sint’s new PlayTrax gambling behaviour tracking tool is designed to assist with gaming machine-based alerts so that gaming floor staff, RGOs and managers don’t miss what can often be minimally visible signs of escalating problem gambling behaviour.
Precision Metrics for Informed Decision-Making
Compliance with player harm minimisation regulations, particularly now in NSW, is non-negotiable. Playtrax, works independently from your gaming system, and uses a pre-determined play algorithm to determine gaming behavioural benchmarks. It takes the guesswork out of this critical aspect by providing gaming machine alerts to identify:
- Carded / non-carded time at the machine.
- Carded accumulated time at multiple machines.
- Carded / non-carded one-off loss percentage.
- Risk based alerts – amber / red levels.
- Alerts notified through pager, app or email.
Can’t an RGO do the job without the machine alerts?
A large Sydney-based club (200+ machines) using PlayTrax on their gaming floor, proved that the PlayTrax machine driven alerts assist the RGO’s by monitoring patterns and thresholds of gaming play that are often not visible while moving around the floor. In fact, the club had 78 accurate alerts through PlayTrax in one day over a weekend, many of them missed by the RGOs.
CASHTRAX – AML/CTF Technology
CashTrax is an AML transaction monitoring detection and reporting software tool using an AI based machine-learning process that analyses suspicious gaming activity and irregular player behaviours that deviate from an accepted baseline, and reports against a venue threshold measurement.
In simple terms, you set up an initial benchmark for player spending behaviours and the system learns and develops to the point where it can differentiate between normal and irregular behaviour. That means no more pages and pages of false reports are flagged that take up time and resources to investigate.
CashTrax then collates and compiles all irregular transactional data and reports, which enable easy access for further investigation and reporting if required. And, you know that they are all true suspicious activities, not false positives.
If you already have the Notify Me paging system in your venue it now supports the new CashTrax software.
For more information and a product demonstration call Jason Drew at Sint Group – Phone: 1300 175 994
